Terms & Conditions

By agreeing to these Terms and Conditions for the Use of the Website, you acknowledge that English is the official, legally binding language. In cases of discrepancies or inconsistencies between documents, information, or communications in English and any other language, the English version will prevail.

Legal Notice For Healthybox

Legal Name: AVR HEALTHYBOX LTD | Legal Address: 31, Ifigeneia’s str. 2083 Strovolos, Nicosia Cyprus| VAT Reg. No: CY60083456C

Trademarks – Intellectual Property Rights

Healthy Box holds the copyright to the content, pages, and screens of this website, including all information and materials contained within, unless stated otherwise. Healthy Box also retains exclusive rights or licenses for all trademarks and trade names displayed on this website.

Acceptable use of the website

The following terms govern your use of the Website and the content available within it. By using the Website, you agree to comply with all applicable laws and acknowledge that you are solely responsible for any actions or omissions related to your use of the Website, as well as those of anyone accessing the Website on your behalf.

While using the Website, you agree to refrain from:

• Violating these Terms;
• Interfering with, overloading, or disrupting the Website’s functionality;
• Compromising the Website’s security or attempting to identify security vulnerabilities;
• Bypassing or manipulating the Website’s operations or functionalities, or attempting to activate features that are disabled, inaccessible, or undocumented;
• Using or deploying automated systems, such as bots or crawlers, to gather or compile content from the Website;
• Displaying the Website or any part of it within a frame (visible or hidden), or linking to specific elements or sections of the Website independently from the full web page where they originally appear;
• Displaying Website content through any software, gadget, or communication tool that alters the content or its presentation;
• Impersonating any individual or entity, or providing false information regarding your identity, employment, or affiliation with any person or organization;
• Collecting or processing personal data of other users of the Website; and
• Linking to the Website from web pages containing unlawful content, including pornography or material that promotes prohibited conduct such as racism or wrongful discrimination.

Change of Information and Materials

All content on Healthy Box’s website, including terms, conditions, and descriptions, is subject to change without prior notice.

Limitation of Liability

Healthy Box does not guarantee the accuracy, adequacy, or completeness of the information on this website and disclaims any liability for errors or omissions. Healthy Box does not offer any warranties, whether implied, expressed, or statutory, including but not limited to non-infringement of third-party rights, title, merchantability, or fitness for a specific purpose. Any use of hyperlinks to external websites is at your own risk, as Healthy Box does not control, verify, or endorse the content of those sites.

Healthy Box is not liable for any damages, losses, or expenses resulting from the use of or inability to use this website, or for any errors, omissions, delays, computer viruses, or system failures. This limitation of liability applies even if Healthy Box was notified about the potential for such damage. Healthy Box also disclaims liability for any damage that may occur to a user’s hardware or software resulting from the use of this website or connections to other websites via hyperlinks.

Intended Audience

This website is not intended for any individual or entity in jurisdictions where the website’s content or use would conflict with local laws or regulations.

Third Party Links

Our website contains links to external sites operated by third parties. These links are provided for convenience, and Healthy Box does not monitor or control the privacy practices or content of these sites. We are not responsible for the performance or practices of third-party websites.

Personal Data

Healthy Box will handle any personal data collected via this website in compliance with the Processing of Personal Data Law (Law 138(1)/2001) and any amendments or replacements thereof. By using this website, you agree to the following:

• Healthy Box has the right to process personal data to support, promote, and manage its relationships.
• Healthy Box will not share personal data with third parties unless required by law, court order, or in the course of fulfilling services by affiliated companies, as detailed in the Privacy Policy.
• Unless you specify otherwise, Healthy Box may use personal data (excluding sensitive data) for marketing its financial products and services or those of its affiliates.
• You have the right to request updates or refuse further processing of your personal data in accordance with Articles 12 and 13 of Law N.138(1)/2001.
• These conditions apply to both current clients and applicants, whether or not their applications are approved. The Privacy Policy also governs the handling of client data.

Refund & Return Policy

At Healthy Box, we strive to ensure that every order you receive meets your expectations. However, if you are not fully satisfied with your order, we are here to assist you with our refund and return policy.

Refund Policy

We offer refunds in the following situations:

• Incorrect Order: If you receive the wrong items or if the contents of your order do not match what was placed.
• Missing Items: If items from your order are missing, we will issue a refund for those items or arrange for a replacement.
• Poor Quality: If the food delivered is of unsatisfactory quality (spoiled, undercooked, etc.), you may be eligible for a refund after we review the issue.

Conditions for Refund:

• Requests for refunds must be made within 24 hours of receiving your order.
• Photos of the food and a description of the issue may be required to process your refund.
• Refunds will be issued to the original payment method used for the order.

Return Policy

Due to the perishable nature of our products, we do not accept returns. However, if you encounter any issues with your order, please contact our support team immediately, and we will resolve the issue through a refund or replacement as appropriate.

How to Request a Refund

To request a refund, please follow these steps:

• Contact our customer support team at info@healthybox.com.cy or call +357 22254025 within 24 hours of receiving your order.
• Provide your order number, details of the issue, and any supporting evidence (photos of the incorrect or unsatisfactory items).
• Our team will review your request and get back to you within 2 business days.

Non-Refundable Situations

• Orders that were delivered accurately and as described.
• Orders that were not claimed or picked up after multiple delivery attempts.
• Delays that are caused by external factors such as traffic, weather, or other circumstances outside of our control.

Cancellation Policy

You can cancel your order within 5 minutes of placing it by contacting our customer service. After this time frame, the order will have been processed and cannot be canceled.

If you have any further questions or concerns, please don’t hesitate to contact our support team.

Contact Information:

• Email: info@healthybox.com.cy
• Phone: +357 22254025

Disclaimer of Liability

YOU ACKNOWLEDGE AND AGREE THAT THIS WEBSITE IS PROVIDED ON AN “AS IS” AND “WITH ALL FAULTS” BASIS. YOU WILL HAVE NO PLEA, CLAIM, OR DEMAND AGAINST THE HEALTHY BOX OR ITS OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, SUBCONTRACTORS, OR AGENTS (“STAFF”) WITH REGARD TO THE WEBSITE’S CONTENT, FEATURES, FUNCTIONALITY, LIMITATIONS, OR ITS COMPATIBILITY WITH YOUR NEEDS. YOUR USE OF THE WEBSITE, INCLUDING ANY INFORMATION CONTAINED ON IT, IS AT YOUR SOLE AND EXCLUSIVE RISK. THE HEALTHY BOX PROVIDES NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, COMPATIBILITY, SECURITY, OR ACCURACY.

HEALTHY BOX MAKES NO REPRESENTATIONS AND HEREBY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, REGARDING THE ACCURACY, ADEQUACY, OR COMPLETENESS OF THE WEBSITE, ANY INFORMATION OR CONTENT OBTAINED FROM IT, OR ANY LINKS TO OTHER WEBSITES.

Governing Law

The use of this website is governed by the laws of Cyprus. By accessing the Healthy Box website, you agree to be bound by these terms and conditions.

Contact Information

You may contact us with any questions or any queries at: info@healthybox.com.cy